Something not quite right?
Exchanges and returns are on us. Please read our guidelines below:
Easy Returns: We accept any product you’re not fully satisfied with.
Return Window: Requests must be made within 14 days of receiving your order.
Usage Condition: Products must retain at least 95% of the original fragrance.
Fast Processing: Returns and exchanges are processed within 3–5 working days after
We received your item.
Delivery Costs: Delivery charges are not refundable.
Exchange Shipping: Customers are responsible for the delivery cost of exchange orders.
Non-Refundable Items: Tester Packs and Bundle Offers are not eligible for return or
refund.
Wrong or Damaged Products: If your order arrives damaged or incorrect, we’ll cover
all shipping charges.
Original Packaging: Returned products must be in original packaging. If packaging is
damaged or the product is not intact, extra charges may apply.
Exchange Confirmation: Exchanges are initiated once we receive and inspect the
returned product.
Note: We highly recommend recording an unboxing video to ensure smooth processing
in case of any return or exchange.
Still have questions? We’re here to help!
Message us or email: buyessencia@gmail.com
WhatsApp: +92 320 258 4546
Our customer support is available Monday-Friday 09:00am - 04:00pm
